Shipping policy

SHIPPING POLICY

Last Updated: July 30, 2026

Thank you for shopping with Dope Freshies! We want your order to arrive safely and as quickly as possible. Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed and shipped within 7 business days after payment has been successfully completed.

Business days are Monday through Friday and do not include weekends or holidays.

Processing times may be longer during holidays, product launches, sales, high-volume periods, or unexpected delays. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Please make sure your email address and shipping information are entered correctly at checkout.

Shipping Rates

Dope Freshies offers free standard shipping on orders of $25 or more.

Orders under $25 will be charged a shipping fee. The exact shipping cost will be calculated and displayed during checkout before payment is completed.

The order subtotal must reach $25 after discounts and before applicable taxes to qualify for free shipping, unless otherwise stated during a promotion.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

Standard shipping typically takes approximately 5-7 business days after shipment.

Delivery dates are estimates and are not guaranteed. Shipping delays may occur because of:

Weather conditions;
Holidays;
High shipping volume;
Carrier delays;
Incorrect or incomplete addresses;
Transportation interruptions; or
Other circumstances outside of our control.

Dope Freshies is not responsible for delays caused by the shipping carrier once an order has been shipped.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your home, mailbox, porch, garage, or other possible delivery areas.
Ask members of your household or nearby neighbors if they received the package.
Contact the shipping carrier directly for additional delivery information.
Contact Dope Freshies at info@dopefreshies.com if you still need assistance.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name;
Street address;
Apartment or unit number;
City;
State;
ZIP code; and
Contact information.

If you notice an error in your shipping address, contact us immediately at info@dopefreshies.com.

We will make a reasonable effort to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.

Dope Freshies is not responsible for packages delivered to an incorrect address provided by the customer.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges to have the order sent again.

Lost or Missing Packages

Dope Freshies is not responsible for packages that are lost, stolen, misplaced, or damaged after the shipping carrier marks the order as delivered.

However, we understand that shipping issues can happen and will do our best to help you locate your order.

Customers may be asked to contact the shipping carrier or submit a missing-package claim before a replacement or refund can be considered.

Any replacement or refund will be reviewed individually and is not guaranteed.

Damaged Packages

Please inspect your order as soon as it arrives.

If your order arrives damaged, leaking, broken, or otherwise affected during shipping, contact us at info@dopefreshies.com within 3 days of delivery.

Please include:

Your full name;
Your order number;
A description of the damage;
Clear photographs of the damaged product;
Photographs of the shipping box or envelope; and
A photograph of the shipping label.

Please keep the damaged product and all original packaging until our team has reviewed your request.

Depending on the situation, we may provide a replacement, refund, or another appropriate resolution.

Incorrect or Missing Items

If you receive the wrong item or an item is missing from your order, contact us at info@dopefreshies.com within 3 days of delivery.

Please include your order number, a description of the issue, and photographs of the items you received.

We will review the order and work with you to correct the issue.

Returned Packages

If a package is returned to Dope Freshies because it was refused, unclaimed, undeliverable, or addressed incorrectly, we will contact the customer using the information provided with the order.

The customer may be responsible for additional shipping charges if they would like the package sent again.

Original shipping charges are nonrefundable unless the return was caused by an error made by Dope Freshies.

Order Changes and Cancellations

Orders begin processing soon after they are placed.

We will make every reasonable effort to help, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.